Payment Policy

1. Accepted Payment Methods

We accept a wide range of secure payment options to suit your convenience:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
  • Other payment methods as displayed at checkout

All payments must be made in full at the time of purchase. Orders will only be processed and dispatched once payment has been successfully cleared.

2. Payment Security & Encryption

Your financial security is our top priority.

  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal and credit card information during transmission.
  • PCI Compliance: We do not store your credit card details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.
  • Fraud Prevention: For your protection, orders may be subject to a standard verification process. We reserve the right to cancel any transaction that appears fraudulent or unauthorized.

3. Pricing and Currency

  • Currency: All prices are displayed and charged in GBP (£).
  • Taxes: Prices are inclusive of VAT (where applicable) at the current rate. Any additional customs duties or import taxes for international orders are the responsibility of the customer.

4. Billing Information Accuracy

Customers are responsible for providing accurate and complete billing details.

If billing information cannot be verified, we may:

  • Delay processing
  • Request additional information
  • Cancel the order if necessary

5. Order Confirmation

Once your payment is successful, you will receive an Order Confirmation Email containing your order number and transaction details. If you do not receive this email within 24 hours, please check your spam folder or contact our support team.

6. Payment Authorization

By submitting your payment information, you authorize Lunexis to:

  • Charge the full order amount to your selected payment method
  • Verify your payment details with your financial institution

All transactions are processed through secure payment gateways.

7. Fraud Prevention

To protect our customers and business, we actively monitor transactions for potential fraud.

We reserve the right to:

  • Cancel or hold suspicious orders
  • Request identity or payment verification
  • Refuse service where fraudulent activity is suspected

8. Chargebacks and Disputes

If you experience any issues with your order, we encourage you to contact us before initiating a chargeback.

Unauthorized or unjustified chargebacks may result in:

  • Order cancellation
  • Account restrictions
  • Additional review for future purchases

Contact Information

If you have any questions regarding your payment or an unrecognized charge, please reach out to us:

Phone Number: +44 3300439108

Support Email: help@lunexis.shop

Business Address: 113 Whitecroft Rd, Birmingham B26 3RL, United Kingdom

Customer Service: 09:00 AM to 05:00 PM (Monday to Friday)