Shipping policy

Thank you for choosing Lunexis. Our goal is to provide a seamless and transparent shipping experience, ensuring that your order arrives safely and as quickly as possible. Please read the full policy below for details on order processing, delivery timelines, and free shipping.

1. Free Shipping

We are pleased to offer FREE SHIPPING on all orders, with no minimum purchase required. This applies to all destinations we currently serve.

2. Order Processing Time

  • Confirmation: Once you place an order, you will receive an automated email confirmation with your order details and reference number.
  • Handling: All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is dispatched, you will receive a second notification email containing your tracking number (if applicable).

3. Delivery Estimates & Countries Served

Our current estimated delivery timelines (which combine the 1–2 days processing time + transit time) are listed below. We work diligently with our delivery partners (such as Royal Mail for UK orders) to ensure these timelines are met.

Country: United Kingdom

  • Postal Partner: Royal Mail
  • Standard Delivery Time: 3–6 business days (Monday to Friday)
  • All destinations: 4-8 business days

Order Cut-off Time

For order processing purposes, our daily cut-off time is 5:00 PM (Monday to Friday, (GMT+00:00) Greenwich Mean Time (London). Orders placed after this time will begin processing the following business day.

Shipping Carriers

Ryfus partners with established United kingdom. and international carriers, including but not limited to:

  • DHL
  • FedEx
  • USPS

4. Shipping Restrictions & Tracking

  • Tracking: You will receive tracking information via email once your order has shipped. Depending on the service used, tracking details may take 24-48 hours to update.
  • Address Changes: We cannot change the shipping address once an order has been dispatched. Please double-check your address before finalizing your purchase. We are not responsible for orders delivered to an incorrect address provided by the customer.

6. Custom Fees & Import Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lunexis is not responsible for these charges if they are applied. These charges are the responsibility of the customer.

7. Secure Shopping & Payments

Your security is our top priority. Our website is SSL encrypted to ensure your personal and payment information is protected. We accept a variety of secure payment methods, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Maestro, Discover, Diners Club, and JCB.

8. Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a flexible return policy:

  • Return Window: You have 30 days from the date of purchase to request a return or exchange.
  • Condition: Items must be in their original, unworn condition with all tags attached.
  • Process: To initiate a return, please contact our support team at .

9. Frequently Asked Questions (FAQ)

Q: My order says "deferred" or "backordered." What does that mean? A: This means the item is currently out of stock and is either being replenished or will ship as soon as a subsequent order is fulfilled. We will keep you updated by email regarding the estimated shipping date.

Q: Where can I find my order history and tracking info? A: If you created an account, you can log in to view your order history and status. Alternatively, all updates are sent to the email address used during checkout.

Contact Us

If you have any questions regarding your shipment or did not receive your tracking number, please contact our support team.

Phone Number: +44 3300439108

Support Email: help@lunexis.shop

Business Address: 113 Whitecroft Rd, Birmingham B26 3RL, United Kingdom

Customer Service: 09:00 AM to 05:00 PM (Monday to Friday)