Refund policy

At Lunexis, we stand behind our products. If your purchase isn’t quite right, we’re here to make it easy to get what you need.

The Quick Summary

  • Return Window: 30 days from delivery.
  • Condition: Unused, original packaging, tags attached.
  • Return Shipping: Paid by the customer (unless the item is defective).
  • Refund Time: 10 business days after we receive the item.

1. How to Start a Return

To initiate a return, please email 113 Whitecroft Rd, Birmingham B26 3RL, United Kingdom with:

  1. Your Order Number.
  2. A brief description of why you are returning the item.
  3. Photos of the item (only required if the item is damaged or defective).

2. Eligibility & Condition

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Non-returnable items include:

  • Items marked "Final Sale" or "Non-refundable" at checkout.
  • Personalized or custom-made products.
  • Hygiene-sensitive items (e.g., earrings, swimwear, or beauty products if the seal is broken).

3. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. In these cases, Lunexis will cover 100% of the return shipping costs and provide a full refund or a free replacement.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

Once we’ve received and inspected your return, we will notify you if the refund was approved.

  • Approved: You’ll be automatically refunded on your original payment method.
  • Processing Time: Most banks take 10 business days to post the refund to your statement.

6. Order Cancellations

Orders can only be canceled within 24 hours of purchase. After this window, the order has likely entered our fulfillment process and must be handled as a standard return once it arrives.

Still have questions?

Phone Number: +44 3300439108

Support Email: help@lunexis.shop

Business Address: 113 Whitecroft Rd, Birmingham B26 3RL, United Kingdom

Customer Service: 09:00 AM to 05:00 PM (Monday to Friday)